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auctivacraig

Auctiva Support Manager
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Activity Stream For auctivacraig

Reply by auctivacraig

Hello again, Thank you for your support case, I have responded to you within the case as we investigate this issue further. - Craig

Reply by auctivacraig

Hello again, In order for us to look into this further we will need a support case with some examples of items where the items cannot be...

Reply by auctivacraig

Hello LLW, The warnings you note are coming directly from eBay's API and we have no control over the API responses. We are not aware of...

Reply by auctivacraig

Hello LWW, Your listings should post to eBay as expected as Managed Payments does handle PayPal payments now, where it did not when it...

Reply by auctivacraig

Hello Community! the issue with the template service has been resolved. You should now be able to select templates on new listings again...

Reply by auctivacraig

Hello Tenco Toys - Our engineers are working on the issue with the template service and we will post to this thread as soon as more...

Reply by auctivacraig

Hello Matrobert29, There is currently a known issue with the support site where messages intermittently fail to reach us as a result of...

Reply by auctivacraig

Hello, I am following up as a result of our engineers resolving this issue with the account preferences. You no longer need to make the...

Reply by auctivacraig

Hello Lena, It sounds like you are attempting to list on eBay US and have not included a zip code in the initial field of the Shipping...

Reply by auctivacraig

Hello MichaelJTruffa - Currently Managed Payments on eBay is by invitation only, so the number of involved sellers remains low as eBay...

Reply by auctivacraig

Hello Bella'smom, The CSV downloads that we have available are under the Sales menu of your account. Near the bottom of the menu, there...

Reply by auctivacraig

Hello again, As previously noted your suggestion has been passed along for consideration, but there is not, as of yet, any new...

Reply by auctivacraig

Hello Bella'smom - At this time there is not a comparable tool within Auctiva to end GTC listings at a set time; listings posted GTC...

Reply by auctivacraig

Hello GibsonBK, Thanks for bringing this to our attention. It appears that when you attempt to save the preference for Image Protection...

Reply by auctivacraig

Hello Vintage_Egypt - I am sorry to hear that you have run into difficulty with posting a listing. Please be aware that the message you...

Reply by auctivacraig

Hello again, the relist profile should only come in to play when an item actually ends and then comes in to the closed listings of your...

Reply by auctivacraig

Hello LWW, I'm guessing that you are referring to the change for Fixed Price items so that they will all need to be GTC listings instead...

Reply by auctivacraig

Hello Lynn77 - I am sorry to hear about you running into difficulty with the returns area of your listings. Currently there is a known...

Reply by auctivacraig

Hello Federalbooks, I am sorry to hear about the difficulties with your listings. Without looking at the specific listings, it is...

Reply by auctivacraig

Hello Leattique - The message you report is an API error that came from eBay when we attempted to post your listing. There are a variety...

Reply by auctivacraig

Hello ROGERTK - It sounds like you are referring to Auction Sniper as opposed to Auctiva and this is an Auctiva forum. However, as...

Reply by auctivacraig

Hello Jenuine-Motor - Apologies for the delayed response. As long as you have your account preferences set to "Yes" for appending the...

Reply by auctivacraig

Hello Tomas - We are aware of similar reports where the gallery image is not being properly generated on eBay once the listing has been...

Reply by auctivacraig

Hello Community, Our engineers have been reviewing the reports related to the token issues you have described and we have been in...

Reply by auctivacraig

Hello GLT - You should be able to select a layout for your images when you select the template you wish to customize. These layout...

Reply by auctivacraig

Hello GLT, Yes, as long as you remove only that part of the image related code the image will no longer be able to be clicked to...

Reply by auctivacraig

Hello again, Please note that using the Insert an Auctiva Hosted Image tool does not require the use of the individual URLs for images...

Reply by auctivacraig

Hello GLT, By design, if you customize one of the existing Auctiva templates, the images included in a listing using that template will...

Reply by auctivacraig

Hello community! The issues with the support site have been resolved. The ability to file a support case and initiate Live Chat has been...

Reply by auctivacraig

Re: https:
Hello Arrowheaddealer - I am sorry to hear that you are encountering difficulty with some of your listings. As a result of some of the...

Reply by auctivacraig

Hello again, Thanks for getting back to me. I seem to have misunderstood your initial query a bit, but I understand you more correctly...

Reply by auctivacraig

Hello Bushturkey - In your Account Preferences there is a section for Image Management - and we currently offer 2 sizes for the maximum...

Reply by auctivacraig

Hello Bushturkey, There is no specific pathname you need to change when saving a an existing template in the Custom area, you should...

Reply by auctivacraig

Re: https:
Hello Bayman49 - We have a process that runs for all active accounts on paid plans that resolves this issue for already active listings...

Reply by auctivacraig

Hello Rockoman3803 - I am uncertain if there was some difficulty on your end where you were unable to see my prior reply to your post,...

Reply by auctivacraig

Hello Rockoman3803 - I've reviewed our support system and I believe I have found the difficulty. The only support case I was able to...

Reply by auctivacraig

Hello Kaye70 - It sounds like there is likely something in the title or description of your listing that eBay's API finds to be too...
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