auctivacraig

Auctiva Support Manager
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Community Rank: #17

Activity Stream For auctivacraig

Reply by auctivacraig

Hello Community! This issue was resolved as noted in the last post, so the site is back and operating as expected. Apologies for any...

Reply by auctivacraig

Hello again, Our engineers have resolved the difficulty and the site is operating normally again. Apologies again for the inconvenience.

Reply by auctivacraig

Hell Judyjudygold, Apologies for the difficulty. We are currently looking into a resolution for the difficulty and hope to have the site...

Reply by auctivacraig

Hello Norcalseller53, I am sorry to hear that you have encountered difficulty with auto relists. At this time, I am not aware of any...

Reply by auctivacraig

Hello Dan and Scott, Apologies for any confusion. As previously noted, there was an increase in March that applied specifically and only...

Reply by auctivacraig

Hello again, Apologies for any confusion that may have resulted in the prior responses to your query about this issue. As previously...

Reply by auctivacraig

Hello Bella'sMom - Thank you for your continued interest in Auctiva. We understand the desire for the feature you have noted regarding a...

Reply by auctivacraig

Hello Elbcounselor - The options for services available with each plan are not changing. Live Support is available on our Elite and Pro...

Reply by auctivacraig

Hello again Scott, the increase that you encountered previously was specifically related to your use of one of our Legacy plans, which...

Reply by auctivacraig

Hello Scott, I understand your concerns about the upcoming changes in the pricing of our plans and am sorry that this increase...

Reply by auctivacraig

Hello again, I am following up to let you know that we have resolved the issue with the Bulk tools for Saved Listings, so you can resume...

Reply by auctivacraig

Hello Arama - I am sorry to hear about the difficulty with bulk editing your listings and thanks for bringing this to our attention. We...

Reply by auctivacraig

Hello Community - Apologies for the delay of my response. Please see our thread here for the details of the recent difficulties. - Craig

Reply by auctivacraig

Hello again community - we've run into further technical trouble with the site, but our engineers are once again working on a...

Reply by auctivacraig

Hello Community, Our engineers were able to resolve the difficulty with the site and you should now be able to log back in to your...

Reply by auctivacraig

Hello again, Thank you for your support case, I have responded to you within the case as we investigate this issue further. - Craig

Reply by auctivacraig

Hello again, In order for us to look into this further we will need a support case with some examples of items where the items cannot be...

Reply by auctivacraig

Hello LLW, The warnings you note are coming directly from eBay's API and we have no control over the API responses. We are not aware of...

Reply by auctivacraig

Hello LWW, Your listings should post to eBay as expected as Managed Payments does handle PayPal payments now, where it did not when it...

Reply by auctivacraig

Hello Community! the issue with the template service has been resolved. You should now be able to select templates on new listings again...

Reply by auctivacraig

Hello Tenco Toys - Our engineers are working on the issue with the template service and we will post to this thread as soon as more...

Reply by auctivacraig

Hello Matrobert29, There is currently a known issue with the support site where messages intermittently fail to reach us as a result of...

Reply by auctivacraig

Hello, I am following up as a result of our engineers resolving this issue with the account preferences. You no longer need to make the...

Reply by auctivacraig

Hello Lena, It sounds like you are attempting to list on eBay US and have not included a zip code in the initial field of the Shipping...

Reply by auctivacraig

Hello MichaelJTruffa - Currently Managed Payments on eBay is by invitation only, so the number of involved sellers remains low as eBay...

Reply by auctivacraig

Hello Bella'smom, The CSV downloads that we have available are under the Sales menu of your account. Near the bottom of the menu, there...

Reply by auctivacraig

Hello again, As previously noted your suggestion has been passed along for consideration, but there is not, as of yet, any new...

Reply by auctivacraig

Hello Bella'smom - At this time there is not a comparable tool within Auctiva to end GTC listings at a set time; listings posted GTC...

Reply by auctivacraig

Hello GibsonBK, Thanks for bringing this to our attention. It appears that when you attempt to save the preference for Image Protection...

Reply by auctivacraig

Hello Vintage_Egypt - I am sorry to hear that you have run into difficulty with posting a listing. Please be aware that the message you...

Reply by auctivacraig

Hello again, the relist profile should only come in to play when an item actually ends and then comes in to the closed listings of your...

Reply by auctivacraig

Hello LWW, I'm guessing that you are referring to the change for Fixed Price items so that they will all need to be GTC listings instead...

Reply by auctivacraig

Hello Lynn77 - I am sorry to hear about you running into difficulty with the returns area of your listings. Currently there is a known...

Reply by auctivacraig

Hello Federalbooks, I am sorry to hear about the difficulties with your listings. Without looking at the specific listings, it is...

Reply by auctivacraig

Hello Leattique - The message you report is an API error that came from eBay when we attempted to post your listing. There are a variety...

Reply by auctivacraig

Hello ROGERTK - It sounds like you are referring to Auction Sniper as opposed to Auctiva and this is an Auctiva forum. However, as...

Reply by auctivacraig

Hello Jenuine-Motor - Apologies for the delayed response. As long as you have your account preferences set to "Yes" for appending the...

Reply by auctivacraig

Hello Tomas - We are aware of similar reports where the gallery image is not being properly generated on eBay once the listing has been...

Reply by auctivacraig

Hello Community, Our engineers have been reviewing the reports related to the token issues you have described and we have been in...
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