Reply to "24-48+ hours response time for e-mail support - doesn't cut it."

russellMember

I agree totally with SWN, I've had a request for information in to the 'Help' desk for almost a week. Admittedly it was a long and drawn out situation, in which, 'Help' initially gave me the wrong instructions. Then, as we progressed and I asked for additional information, it was almost as if they got 'bored' with the whole matter and stopped responding to my inquiry and let the 'case' go dormant.

I like this site for many reasons, but 'attention-to-detail' does not appear to be their strong suit, maybe things will change for the better in time.

12/27/078:16 PM

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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