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Reply to "24-48+ hours response time for e-mail support - doesn't cut it."

Hey Jeff...Your customer service skills stink... I may be in the wrong place-but after what just happened to me-I tried to find the right place and could not...anger is terrible that way especially when you have a "community set up that you can easily get lost in. Its a shame that because you get to be "anonymous" and not have to face the people who just did a lot of work for nothing, that you get to act smug and condescending. As someone who programs POS systems I know that there are ways you can save within programs and then when the system reboots it collects the data. Probably more magnified with this kind of system-still possible-maybe just beyond your scope. Just a save button for us people who are so busy working on something before site goes down-they don't realize the time! And the fact that there are 10 threads to complain about this on-isn't something I as a CEO would be proud to announce. However-seeing the time...and what you are doing-means you are probably the CEA!
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