Anyone who writes a complex or lengthy email via venues like Hotmail or listings on line on any site is asking for trouble - the internet is not stable enough to allow this to happen.
One glitch at a server, router/switcher, time out anywhere on route, ISP or your end and poof, it's gone even changing a browser page on your PC can blow it all away.
Always compose complex listings off line and paste it when composed, otherwise expect the worst.
Customer service here is excellent compared with eBay/PayPal and very good overall whenever I have needed help. And being in the UK it is not very easy to get it 'live' due to time zone differences but then many online regulars will help where they can !!
And rudeness on here is unnecessary
