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Reply to "24-48+ hours response time for e-mail support - doesn't cut it."

So, I don't want to belabor this, but.....I have wondered if I should make a 2nd request when one isn't answered within say 12 hours.
e.g. I submitted one yesterday about the inability of a buyer to pay through "Pay now" click. No answer yet, but did get one from the forum/board participants here and it was helpful.
Still I'd like a "confirmed" reply, even if it's solved today. Any response would be good. I didn't even get a ticket reply.....
I have good luck with ebay chat support, but forget the other....took a week one time.

I have another question....are/is support here and forum/board management employees or volunteers or both?
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