Reply to "24-48+ hours response time for e-mail support - doesn't cut it."

choochooguyMember

Hi N, I don't think support are active outside week day office hours except when CEO Jeff pops in.

So late at night US time you may get a US night owl answer on a baord, later than that a UK person like Pete or I.

My first resort is to these boards or Auctiva support when it is something only they can deal with like account related problems where they need to access your account from a supervisory role, or site issues.

Auctiva employees have Auctiva in their username the rest of us are users who like to discuss, debate, generally help out others and learn while we do so or have a friendly chat in the lounge

1/12/082:24 PM

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