Reply to "24-48+ hours response time for e-mail support - doesn't cut it."

quote:
No case number - just email exchange.

My suggestion would be to file a support case and not do it via email. When someone sends an email to 1 person what if he:

1.) gets sick
2.) goes on vacation
3.) quits
4.) ignores you
5.) doesn't work weekends

Only person sees it and works on it. etc.

I've given explicit instructions that email support be done last and only after all other methods. It probably took until today to get to it.

2/6/085:36 PM

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