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Reply to "24-48+ hours response time for e-mail support - doesn't cut it."

If they get sick, I would presume you have someone covering their work.

Same if they go on vacation.

Same if they Quit. I would imagine you woud have their email auto forwarded to the worker who is taking over the cases.

If they ignore me - I would hope they would be fired.

I didn't send it on a weekend, so that is a moot point.

The topic IS about "EMAIL SUPPORT"

We could call...if we had a number. Is there one?
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