If they get sick, I would presume you have someone covering their work.
Same if they go on vacation.
Same if they Quit. I would imagine you woud have their email auto forwarded to the worker who is taking over the cases.
If they ignore me - I would hope they would be fired.
I didn't send it on a weekend, so that is a moot point.
The topic IS about "EMAIL SUPPORT"
We could call...if we had a number. Is there one?