Skip to main content

Reply to "24-48+ hours response time for e-mail support - doesn't cut it."

quote:
The topic IS about "EMAIL SUPPORT"

You'll note the email address is their individual email. Thus they are not sent to any other support person in any of the cases I mentioned. You are mailing a single employee, not the support department. Which is why you waited. How did you find an email address to email? There should not be any email addresses for support on our site. Which would leave only the possibility of typing it in randomly hoping it gets to where you'd want it.

We don't provide email support. They aren't supposed to reply to you via email, they are supposed to create a support case out of it and reply to the support case.

If you are eligible for phone or live chat support those options would appear for you when signed in to the site.
Copyright © 1999-2018 Auctiva.com. All rights reserved.
×
×
×
×