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About auctiva commerce

I have got some problems about auctiva commerce.The first problem is my password always let me feel down when i login it.When i define a password,i can not log in my store for second,so i have to define it again.Again and again.I will be broken.And the second problem is i don not know how to add my logo.I have look introduction.But there is no response.Can you tell me why?
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