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Reply to "Alert: Site Maintenance Mnnday, March 6"

I am super new to Auctiva, I just started using it on my listings about week or so ago, and bingo an item sold and the person is unable to check out because she is being redirected to auctiva. Can anyone tell me how to avoid this problem? Also how do you purchuse insuance through Auctiva. I'v been hearing alot about that, but not about where to locate the page to do it.
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