Well, I am certainly not saying that they are not trying.
However, I have a friend who studies computer engineering, who said that business servers need to backup the data into a file that can automatically be installed onto a new server. eBay has switches servers several times in their history, and it usually didn't take this long to be back up.
Anyways, I admit, we need to be more patient. But also, without these complaints, Auctiva cannot know how to improve them. So from business to business, I believe that negative comments will help both sides in situations like these.