trinkets, I agree...it is becoming harder and harder to keep up with go arounds for things, which browser is best for loading photos, which is best for HTML, which is best for whatever.
It has NOT always been this way....for years I used Auctiva and rarely used support and honestly rarely read forums unless I had an issue which honestly I remember being very rare.
I do not know what has happened. Maybe too many new features not tested, or ironed out before launching...maybe we can blame ebay for changes they make...I don't know...but I am finding I spend a lot of time on forums and support. Frankly, 2 things immediately come to mind...when they were bought out and we were told nothing will change, well thing have changed, some good, some bad but seems that there are loose ends everywhere and go arounds for lots of things. I think when commerce was started there was less interested here in the ebay side. Now...I am not the smartest person in the world, but would sure think that people that are THRILLED with auctiva ebay and want to branch to their own things would sure go with auctiva commerce if happy with ebay side of things. If unhappy with ebay side of the tracks, then they may think twice. So to me this is a stepping stone to auctiva commercers, just my thought, as for me it would be logical to stay within one company if you are going to do ebay and commerce?
Support has become another story....forget it on weekends, nights and most of the time forget it unless it is moved up the food chain. Thank goodness the people on the upper food chain help a lot...without them I would have pulled my hair out long ago!!
THANKS TOO...they finally quit saying clear the cache and cookies for every issue. They must have me flagged as a DO NOT SAY THIS TO HER!!! That use to be the magic solution for everything and I mean everything.