Just got this reply from the support ticket I filed.
Posted Sunday, 12/8/2013 10:22 AM
Thank you you for contacting Auctiva Support and I am sorry to hear the trouble that you are experiencing. We are aware of this problem and our Engineers are working on this matter to resolve it. You shall be updated through this support ticket once we have any update to share regarding this.
We apologize for any inconvenience this may have caused you and appreciate your patience regarding the same. If there is anything further I can do to assist you, please don't hesitate to ask!