Reply to "Auctiva have overcharged me on my direct debit this month"

auctivarebeccaAuctiva Product Manager

quote:
Originally posted by Bunnygirl:
Has anyone else been overcharged?

I pay $19.90 a month for the Premium Plan on direct debit and this month they have taken $29.85 out of my account.

I thought the packages were set? I can't see any price rises detailed on the site, and none of the packages relate to that price.

I am pretty hacked off about this.
Could anyone maybe explain?
Best wishes
Alison

Hello,
The additional fees on your invoice appear to be from the image hosting. You do get 1GB with the $9.95/mo plan, but if you go over that, there is an additional fee (you are currently at 1.71 GB). If you think there's been an error, please contact our Customer Support team to sort it out.
Sorry I can't be of more help!

12/7/099:27 AM

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

Skip to main content

Membership Required

Remove From Your Block List

Manage Follow Preferences

Block

Please wait...