Reply to "Auctiva--we are looking for a response"

auctivamikedAuctiva Customer Support Manager

Hi itsjustme,

I have forwarded the results you provided over to our IT team to aid their investigation, but we are actually not just interested in the results after the connection reaches Cogent. If you can run one more trace route and provide us with the complete results beginning with your ISP, that has the potential to be much more helpful.

We have received several other trace routes so once incomplete result should not hinder our ability to investigate the issue to much, but I figured I should mention this since you are interested in having your results included in the investigation.

-Mike

10/28/1110:20 AM

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