TW, I have been submitting all the glitches and errors (that I previously chose to forgive) to support.
Fortunately, Mike took over most of my issues because the newer folks just weren't getting it. He has submitted quite a few to engineering. I have submitted screen pops of the errors and it seems to help.
I'd avoid submitting the support requests on the weekend because the skill level seems to be lacking. I think it's great that support is now staffed on the weekends but unfortunately it may take several attempts at an explanation for someone to recognize there is a problem.