Skip to main content

Reply to "Calculated Shipping includes Insurance?"

Hi lots of lotions,

I suspect that eBay will not change the insurance option on listings that are already active when their new shipping insurance policy goes into effect, but I am not entirely sure of that. This was not made clear on the announcement they made about this change so I recommend contacting eBay's customer support group to see if they can provide you with a definitive answer to that question.

If they do remove the insurance option from all active listings when they put that new policy into effect and you wanted to add a statement to your description about insurance, you would have to revise the description of each listing manually using eBay’s “Revise your Item” form to do so.

The shipping insurance option will just be removed from the Auctiva listing creation page and any saved listings you have stored in your account when these changes take effect so you will not need to make any changes to your existing saved listings in order to post them again in the future.

The process of purchasing insurance through Auctiva will effectively work the same as it does now. You will be able to either set your account to automatically generate insurance policies for your items or purchase insurance policies for them manually using the “Add Insurance” link next to them on your Auctiva Transactions page. The email notifications regarding insurance policies that are purchased will work just like they do now.

I hope this helps. If you have any other questions regarding your account, please feel free to contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike
Copyright © 1999-2018 Auctiva.com. All rights reserved.
×
×
×
×