hello: i am also having a problem. i have been a seller, using auctiva for a few years now. stopped doing listings back in may of this year for the summer. now i am trying to start again, and my token had expired. when i click on " regenerate your token", a screen comes up reading " bad request" and can't get the token. have tried everything i can think of, and have filed 3 support requests with no luck. the message reads that auctiva has responded to my case, but i have nowhere to find what they replied or where. evidently, i cannot get phone support either, as i have even joined the " pro-plan" but no one calls me back. any help would be greatly appreciated. thank you, hereinmaine2.