Reply to "Can't get HTML from Auctiva"

auctivamikedAuctiva Customer Support Manager

Hi imacken,

I'm sorry to hear about the difficulties you have been experiencing.

Based on the message you described encountering, it sounds like the description HTML for the listings in question cannot be generated using the <HTML> link on your Saved Listings page because something is causing our system to believe there are invalid characters within your description, but I am not sure exactly what may be causing this in your case.

However, if you are looking to revise something other than the templates or images within the description of these listings, I believe you will most likely be able to make the desired changes directly through the Revise your Item form on the eBay website.

If you are in need of further assistance with this issue, please contact our Customer Support team by mousing over the “Help” tab and selecting the “File Support Case” option and we will be happy to continue working with you on this.

-Mike

3/11/131:05 PM

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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