Reply to "Can't upload pics"

auctivamikedAuctiva Customer Support Manager

Hi sue13,

I'm sorry to hear about the difficulties you are experiencing. I cannot be certain exactly what has caused you to start receiving this error when attempting to use the Auctiva Uploader, but I have seen users encounter a variety of different issues since the latest Java update (version 7 update 51) was released.

It appears that you have already installed the latest version of Java based on the details you have provided but, given the errors you are receiving, I recommend uninstalling any instances of Java you currently have installed and then re-installing the latest version anew from: www.java.com

If you are still unable to use the Auctiva Uploader after trying this measure, please contact our Customer Support team directly from under the “Help” tab on our site and we will be happy to continue working with you on this.

-Mike

2/4/1412:56 PM

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