This has been off and on for the past week. A few days ago the templates disappeared in my listings. Ones that were saved and used before. When they went out to ebay they had no logo, no terms, nothing! Just the description and ebays info added on.
The problem that Auctiva has is they continue to make changes and updates while the system is live. When something goes wrong everyone takes the hit. What they need to do is test the changes on an isolated system to make sure it functions properly. But apparently that is too much trouble.
I used to think that it was silly to complain about something that you get for free. But now that I know Auctiva gets significant funding from ebay through their partner program I don't feel that way anymore. In fact, it would behove ebay to get on Auctiva's case about these problems since it only makes ebay look bad and creates disgruntled sellers in the process.
Just my two cents worth. I'll step down from the soapbox now.