Certain ebay sales not showing in Auctiva no answers from tech support

I have a main Auctiva account and several sub accounts that are connected to my various ebay accounts - one of the big reasons I use auctiva is to have access to insurance that I do not have access to anywhere else.  Last month a large sale made on ebay did not show up in auctiva - it was an item being shipped out of the country and I opened and support ticket and it went on for days and still no answers.  Now it has happened again on an international package in one of my sub accounts - support ticket filed and no answers!  This is putting me in a terrible position especially since I insure all international packages - can some one please get to the bottom of this and give me some answers?  Amy Podd/apsolutions

Amy Podd

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