Hello Larry,
When you say there is nothing in the log, are you saying that when you go to "Check Support Case" under the Help tab of the site you do not see the cases you attempted to file at all, or just that they have not yet received a response from us?
If you do not see any indicator of the cases you've tried to submit, please try submitting your cases again - currently there is a rare, but intermittent difficulty with support cases submitting properly which our engineers are looking into. It may help to file such a case if you clear your browser cache or use a browser other than the browser you normally use. Please note that when you click submit, you should also see a success message after indicating whether or not the issue is related to an already open support case you have.
If you continue to have difficulty with cases being submit, you should be able to respond to an existing case in your account to let us know the details of the other issues you are encountering and we'll be happy to take a look into it.
I'll also post back to this thread as soon as there is any new information regarding the issue with support cases.
Apologies for any inconvenience this may cause.
- Craig