Hello Larry,
As noted there is an intermittent issue with the support site which is being looked into, I have no ETA on a fix for this as of yet, but will update this thread as soon as we have more information available.
Have you tried using another browser or a browser with a cleared cache to try filing your ticket again? We are certainly receiving the overwhelming majority of support cases that are being submit at this time and from your description it sounds like neither of the tickets you have recently tried to file have actually been submit to us, so we have no means to respond. In order to look into the issue you describe, we would really need to have a look into your account at some examples of where you are running into this.
Please try using a browser you do not typically use and/or clear the cache of your usual browser and try filing a support case again with some examples of where you have run into this and once you get a success message regarding the case we will be able to have a look. Alternately, you should be able to respond to an existing ticket you have open and let us know the new issue with those examples and we'll take a look into it for you.
Again, apologies for the continued inconvenience.
- Craig