Basically we're paying for something that we're not receiving. Once upon a time, Auctiva was quick to respond. NO MORE! Even had a note that unless your a subscriber to their Preminum Service, they only answer 8am/6pm M-F. ??
Good Luck if after hours! Your correct that they reply only after its fixed or they place the blame on Ebay. With so many out, may not be Auctiva. I see Crazy Lister has no Gallery. Several others also.
Maybe later on today......