Hi CG - You were being very nice, and professional, in your emails to her. Let's face it, she is being a bit of an uncooperative pig in return (is that too harsh?). My contrary view is this: I don't care if it is only $2.75, I would never issue a refund on a "defective" or "not as described" item unless it is returned first - just on general principle if nothing else - besides, it seems un-businesslike and unprofessional to make exceptions to your business policy just because of her very one-sided demands. I would say returning the item first is pretty much common practice everywhere. Do you have a clear return policy stated in your listings? Even if you don't, your request is very reasonable, generous, and standard practice - her's is typical buyer scam behavior. Stick to your guns! If you do refund her, be able to verify the date and amount ie. use paypal. Good luck and don't stress. (We're behind you all the way!)