the ONY thing you can do is open a case.
Used the Contact us Link, and pester the system with words until itt gives you a call us linked button and call them and make them stay on the line until they have walked you through ALL that you need to do to show you have communicated and have had NO communication with the buyer.
Unjuistified feedback is unjuistified feedback.
I don't know what will happen in a ditcatorship where we pay the dictator, but we have to keep doing this.
Make a report against the buyer for jumping to unjustified feedback without even letting you know there was a problem.
.
There is a page of info that is put in front of the eyes of the person leaving neg fb advising all these steps.
It needs to be mandate not optional that the buyer click on an affirmation "Yes" or "No" that6 they contacted the seller before FB can be left.
But for now, YOU report it and ask for FB change.
will they?
maybe not.
But your biggest opportunity right now is to SHOW EBAY THE SYSTEM IS BROKEN and that we, HONEST SELLERS need it fixed because if we are ruined eBay dies.
God bless.