Reply to "How to get Image Mouse Over AND Click to Enlarge on ebay listings"

auctivamikedAuctiva Customer Support Manager

Hi Community,

The observations you have all provided regarding the "zoom" feature are definitely interesting, I do not have anything new to add and can only recommend that anyone for whom the “zoom” feature is not working contact (or continue following up with) eBay's technical support team to have the issue investigated further.

All our system does in relation to this feature is submit the URL(s) of any gallery images that are selected to eBay along with each listing. From there, the process of making copies from those image URL's and adding the “zoom” feature to images that meet the requirements associated with that feature take place on the eBay side of things.

It definitely appears there is a problem on the eBay side of things that is causing the “zoom” feature not to work in certain cases, but I'm afraid it is not something we can investigate from our side of things so eBay will have to pursue the issue further as they collect more information.

-Mike

8/21/121:03 PM

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