Jeff, I do agree with #2. I have seen too many times that ebay doesn't give a damn about the seller. If there were any other venues where i could make as much as I do on ebay, I would give it up in a heartbeat. But the fact is, while I also sell on other sites, they do not have the volume of buyers that ebay does. It isnt even about the $15 (which actually would be around $25 because she wants shipping both ways), it is about the act that I am disgusted with this buyer and needing to vent as well as ask advice.