Reply to "I am having trouble using Auctiva's template editor. Please help!!!"

auctivamikedAuctiva Customer Support Manager

Hi pistolpete822,

Yes, when you place your cursor in the desired spot within the template, just left click once and you should see a line appear indicating that location is selected. It certainly sounds like you are doing a Select All command, but I am uncertain why a single left click would cause everything within the editor to be selected.

At this point, I recommend filing a support case about this from the “Help” tab within your account and we will work with you through that medium. You will be asked to provide some when creating your case, such as which browser and operating system you are using, which may be relevant to finding a solution for you.

-Mike

10/3/125:44 PM

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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