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Reply to "incorrect listings"

Hello eezee_az123 -

When you opt to use Create Similar within Auctiva, this will open the listing you have selected to use in a new listing window for editing, but all of the data of the original listing is there. It is expected that you would need to update the description, title and images depending on what the new listing you are creating requires.

As long as your items are eligible for revision on eBay, you should be able to use the Revise Your Item form on eBay to make any changes you wish to make to your listings; if an item is no longer eligible for revision on eBay you would not be able to revise an active item through Auctiva or eBay.

It sounds like it might be best for us to have a look in your account and at the process you are using when creating similar to be able to provide you with more specific assistance. Please feel free to file a support case from under the Help tab of your account and let us know the exact steps you are taking when using Create Similar and a few sample items where you've run into trouble so we can take a look and assist you further.

- Craig
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