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Reply to "Is auto feedback not working?"

Hi Dalin,

We are aware that our Auto Feedback service is still not functioning properly (to varying degrees) for some users and, while I do not have any new information to share with respect to when the issue will be resolved at this time, our technical team is still actively seeking a solution.

Although we have made a number of adjustments in effort to get around the cause of these failures since the issue arose and have seem some improvement, we will need to make some additional changes to fully resolve the issue for all who are impacted.

I was unable to locate any support cases you have filed on this subject, so I have shared the details of your report with our technical team to aid the ongoing investigation as well. I will update this thread again when the issue has been addressed or any related information becomes available.

We apologize for the continued difficulties.

-Mike
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