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let's talk FEEDBACK, can we?

ok. i'm a sad puppy. i just got my first 'non-positive' feedback. (neutral, but might as well be a neg as far as i'm concerned.)

the feedback stated 'item took too long to receive. not a very good product ok transaction tho' (not verbatim, but perty close ... it was for a laptop/book case).

i mailed the item w/i 48 hrs. of payment. it went from southeast fla. to north of central cali (near sacramento). it was sent parcel post and took 9 mailing days. (parcel post says 2-9 days).

i emailed them and said that basically i was surprised and disappointed at their feedback comment. i told them what i said in the above para., that it was parcel post, 9 days across the COUNTRY, which is w/i the alloted postal time ... said that in my auction i stated i accept returns if contacted, that i was sorry they didn't notify me first, and that i was sorry they were not happy w/ their purchase. i also said 'the feedback you left was for me, not the usps or for ******* (the company 'name brand' that made the product). i have to say i admit i feel it was undeserved.' i closed by stating i hoped they would reconsider their feedback, if that was poss.

i received a reply:

You are correct in that perhaps the feedback left was not deserved. I just felt that the package arriving 9 days after auction end was a little excessive. I recieved 2 items I purchased days after this one before I recieved your item. I would like to return the item to you due to the fact that I would not carry my $1200 laptop in it. It would be okay for a beach bag or travel bag but it's not made well enough to carry a laptop in. If you will accept the return, I would be willing to leave a positive feedback. I don't think I can retract the nuetral one but I can leave a positive explaining the misunderstanding. Let me know if you agree to this solution and if so how I make the return. Sorry for the inconvienience."

after checking i know they can't retract their feedback, just comment. frankly, the fact that she admits it was undeserved, and then says 'sorry for the inconvienience' really irks me. this is my reputation she 'inconvienienced'. she didn't even try to say that she wasn't happy and could she return it until after i contacted her. and of course, i am a fairly new seller, and have still been under the 'good karma guide' of leaving feedback as soon as item is paid for.... realizing now why sellers DON'T DO THAT!!! (now i will wait til i know the trans. is over and everyone's happy... tho i'm not sure i want to) and of course since they emailed me for an invoice after the auction, (which is rare i find, for any buyer to make contact) i said 'good communication' in their feedback b4 knowing their was a problem. (another lesson learned).

here's the dilema... do i try to see if she'll do a mutual retraction, then we can both post positively that the we agreed to cancel the trans., or do i just let her add a comment to her neut. feedback? frankly, i don't see how she could fix it (unless her comment says 'my bad, i was grumpy'). and then 'if you will accept the return, i would be willing...'

sounds like a threat... ish... i dunno...
anyway, grrr, argh, at the whole mess... seeking resolution AFTER no contact and leaving neutral feedback... thoughts, comments, suggestions, (pls. no spankings, i've had enough torture for one day! Wink ) on how to reply and/or deal with this? thanks in advance!

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