Reply to "listing duration"

auctivamikedAuctiva Customer Support Manager

Dear Jill,

Thanks for posting about this year. I just reviewed your account and was able to determine that you were not seeing the "30 day" and "Good til Canceled" durations within your account because those durations are only available for eBay store subscribers on eBay AU and our system did not *know* you are an eBay store subscriber.

I was just able to correct this problem by going to the eBay Settings page within your Auctiva account and clicking the "Update Store Categories from eBay" button so you should now be able to choose the "30 day" and "Good til Canceled" durations when listing through Auctiva.

Another form of update that would have caused our system to recognize that you are now an eBay store subscriber would have been generating a new token for your account.

I hope this helps. If you need any further assistance with your account, please feel free to contact our customer support team by mousing over the "Help" tab and selecting the "File Support Case" option.

-Mike

1/31/119:18 AM

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

Skip to main content

Membership Required

Remove From Your Block List

Manage Follow Preferences

Block

Please wait...