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listing page does not load choose photos page

Anyone else having this issue. It is not letting me choose photos on the listing page, page always runs in error?
This is happening to me on and off for the last few months and have not heard back at all from the "24/7" support of auctiva. After a few days, it seems to work again somehow.
It seems that as soon as I choose on the image selection page to default to not show images in active listings, the system goes besirk. The picture selection freezes and site does not load any pictures from that point on. Absurd.
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