Hi sue9690-1,
Please refer to the following post for more information on the current store window situation:
https://community.auctiva.com/eve/forums/a/tpc/f/255609321/m/1401051391
For further assistance with the problem you are having, please file a support request using the appropriate link on our help page:
http://www.auctiva.com/free_auction_software_help/help.aspx
-Mike