Hi Community,
Update - Our engineering team is still investigating this situation but, at this point, it appears the reason these virus alert warnings started showing up on our site is because some of our machines were injected with malware originating in China. The malware we believe to be at fault has also hit a number of other high profile websites over the past 6 months.
If our current suspicions about what happened are correct, we know some things we can do to prevent this from happening again, but some additional investigation will be required before we reach a conclusive determination.
The affected machines are no longer in our rotation so it is currently safe to navigate the Auctiva website, however, if you did visit our site between Thursday evening and Saturday afternoon at about 2 PM PT, as a precautionary measure, we recommend taking the following actions to ensure that your computers are not infected:
1) Clear your browser cache, delete ALL temporary internet files, and restart your browser.
2) If using a Windows machine, make sure you are updated with all the current Microsoft updates and patches.
3) Make sure you are running some reputable antivirus software (AVG is available for free at http://free.avg.com and is known to catch this malware)
4) Use the Firefox browser if possible, as it has been shown to be less susceptible to this sort of malware than Internet Explorer.
We will post further updates on this situation to this thread as additional information becomes available. If you have any additional questions, please feel free to contact our customer support team using the appropriate link on our help page: http://www.auctiva.com/help/requesthelp.aspx
-Mike