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Reply to "More Antivirus Warnings on Auctiva Website (2/21/09)"

Kevin recently sent out an email update that has some new information. I thought I would share that email here.

SUBJECT: UPDATE - Information regarding Auctivas Site Warning
February 24, 2009
5:30 PM PST

After notable efforts by our IT and Development teams, as well as assistance from eBay, we were able to bring Auctiva.com back online as of 5 am, PST. Our site is safe to navigate, as verified by Google.

We identified the root issue of the malware and we're moving forward with the necessary protection to prevent this from happening again.

We are on a more segregated network with increased security and are performing on-going virus scans. Additionally, eBay is currently running a vulnerability scan to ensure the integrity of our database. There are still a few minor issues with the live site that we are resolving. These are no longer related to the malware, but rather issues in bringing the site back up on new servers. Our Release Engineering team is working with IT to get things back to complete.

What happened?

The virus malware was injected via a third third-party plug-in. Once in the file directory, the virus malware executed malicious script that gained access to files. Once access was gained, the perpetrators used that access to place low-level malicious script into files that were distributed to some of our users.

What can you do now?

  • As a matter of good practice everyone should be regularly scanning their computer with antivirus software. If you already have antivirus software then you should check to be sure you have the latest virus definitions update for the software and run routine scans of your computer.
  • If you don't already have antivirus software eBay recommended that users try Microsoft's OneCare antivirus scanner for home users. http://onecare.live.com/standa.../install/install.htm .
  • If you are using a Windows machine, make sure you are updated with all the current Microsoft updates and patches.

Thanks are due to so many people, our customers, our IT staff and eBay for working with us on this issue. I know we're all looking forward to moving past this and getting back to business as usual. We will continue to post regular updates on our Community Forums https://community.auctiva.com/e...s/a/frm/f/1081020411.

Sincerely,
Kevin Kinell
VP, Engineering
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