All,
Yes, Virginia, we did have a code problem that was causing negative notification numbers for several (any is too many) accounts. We have now rolled out a fix to the site that the developer assures me has eliminated the negative count values and will prevent another negative count situation in the future.
Our apologies for the problem. We work hard to keep things running trouble free, but sometimes things do happen. When that occurs, our developers stop what they are doing and jump in to fix whatever the issue is.
We do appreciate the comments about us in the thread here...both the supportive and the critical ones. EB is right, we try to be very restrained in censoring posts on the forums. In fact, we only 'censor' posts that are clearly in violation of our forum policies, like posting links to competitors.
Try as hard as we might, we can't please everyone every time, and sometimes things have happened that caused us to get negative posts that we realized we truly deserved to get. That's what the forums are for...to give you people who use our product a chance to help each other and also to vent if you are having a problem.
That's one of the things I think sets us apart. So, EB & Vickie, thanks for sticking up for us. And Windmill Trading, your post isn't going to be pulled down because a) you didn't break any rules, and b) because the problem you were talking about was one that we needed to act to get it fixed...which we have done.