I'm agree with Magie and Moody on this.
No site is perfect 100% of the time. I've been with Auctiva for four months and the few problems I've had have been few and far between. But when I have experienced problems the customer service dealt with it swiftly and courteously.
Customer Service is a huge deal to me...and Auctiva comes through with a five star rating on customer service.
Good Luck,
Donna