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Reply to "New Image uploader not working"

Hi tita,

I was able to locate the support case you filed on this subject and, which the details of your report have been forwarded to our technical team for further investigation, we do not believe the errors you are receiving are a result of a technical error that can be corrected from our side of things at this point.

Instead, it appears there is something on your computer that is blocking the Java plugin from running and we hope to be able to help you resolve the issue by determining what that may be, although it will likely involve some additional troubleshooting.

If you search for the specific error message you are receiving on Google, you will be able to find a variety of posts by others who have encountered the same error when using Java based applications.

The previous version of the Auctiva Uploader can actually sill be accessed by entering http://www.auctiva.com/Aurigma/AurigmaUI.aspx in the “Address” bar of your browser while logged into your account, but it also uses Java so you may not be able to use it due to the same issue.

-Mike
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