I suspect the whole operation is offshored. Unless there is a script for the problem, you can't be helped. Every once in a while someone with a little tech knowledge checks in and answers a question. I remember when I was asking questions (as were many)about Mr Poster. Never a response. Months later we heard something. I believe there is still a Mr Poster forum, though the software is no longer maintained Not only wouldn't we sell anything, Our DSR's would be trashed to the point where we COULDN'T sell anything. It's not just us. If you check out comparison reviews of auction software sites, Auctiva has dropped considerably.