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Hello 2purrcats.
I have exactly the same problem as you, but I have it with all of my auctions.
Did you file a support request?
Well, I did, and got the following answer, but nothing is happening, or working, on my side:
Adam S. replied to me:
"From Adam S.:
Posted Thursday, 2/21/2008 6:06:50 PMHello,
I apologize for the inconvenience. I have just initiated the process by which your missing images will be created and they should be available in your Auctiva store and scrolling gallery within 4 hours.
Please let me know if I can be of further assistance.
Thank you,
Auctiva Support."
Also, my auctions are running out, and I have hardly any bids: It is sooo frustrating. The scrolling gallery, only showing the gray fields, looks so weird, and makes a weird impression, and I am sure, that puts a lot of prospective buyers off.
Fingers crossed, for a happy end of this uncomfortable and awkward situation, with a lot of money loss involved.
Nevertheless, we won't have a spoiled weekend.
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