Skip to main content

No seller protection

Hi All,
As a seller,I have been trying to find a way to send packages that gives some protection for loss or damage should a buyer file a dispute. According to Tony at Paypal, Delivery confirmation will not help if a buyer says they did not receive the package, and would most likely find in favor of the buyer. USPS says that if a package is lost using Delivery confirmation, there is no insurance coverage, and if you use first class mail, insurance is not offered. Insured mail only works if the buyer is willing to file an insurance claim. They always have the option to file a dispute with ebay, for loss or damage, and again, according to Tony, would find in favor of the buyer, even if the package is insured. I put insurance as an option on my invoices, and many buyers do not opt to take it. If the buyer receives a damaged item, or if the package is lost, they can file a dispute, and according to Paypal, will rule in favor of the buyer, even though they declined to take insurance! Seller policies do not have much, if any weight in these decisions, such as, "not responsible if you did not take insurance", or, "not responsible once your package is sent". On the international side of this issue, third party insurers like U-PIC will pay a claim for loss or damage, but just like on the domestic side of shipping, for the seller to be reimbursed, it is entirely dependant on the willingness of the buyer to follow through by filing a claim with the insurer. Have I been misinformed in any of this? Is USPS the best carrier for sellers? I think many sellers would like to know what is the best way to go, to minimize risk in shipping in the U.S. and internationally. Any help is appreciated! Thanks so much
Original Post
Copyright © 1999-2018 Auctiva.com. All rights reserved.
×
×
×
×