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Reply to "No seller protection"

quote:
According to Tony at Paypal, Delivery confirmation will not help if a buyer says they did not receive the package, and would most likely find in favor of the buyer.


If delivery confirmation shows "delivered", you are covered under seller protection (for transactions less than $250), whether the buyer says they received it or not... as long as you meet all the other criteria for seller protection.

quote:
USPS says that if a package is lost using Delivery confirmation, there is no insurance coverage, and if you use first class mail, insurance is not offered.

U-PIC (which is the carrier Auctiva uses for their insurance) covers domestic and international First Class.

quote:
Insured mail only works if the buyer is willing to file an insurance claim.

As the seller, it is generally recommended that you file the insurance claim yourself, not your buyer.

[quoteI put insurance as an option on my invoices, and many buyers do not opt to take it. If the buyer receives a damaged item, or if the package is lost, they can file a dispute, and according to Paypal, will rule in favor of the buyer, even though they declined to take insurance![/quote]

Frame this and put it on your wall:

If you accept PayPal, INSURANCE IS TO PROTECT THE SELLER, NOT THE BUYER.

quote:
Seller policies do not have much, if any weight in these decisions, such as, "not responsible if you did not take insurance", or, "not responsible once your package is sent".

Correct.

It makes sense, though, if you think about it. If you ordered an expensive camera from Amazon, or Newegg, etc., and it never arrives, would you not contact Amazon (or Newegg, etc.) demanding that a replacement be sent, or would you simply accept that you're out a couple hundred dollars and let it be?

Why should an eBay sale be any different?

quote:
On the international side of this issue, third party insurers like U-PIC will pay a claim for loss or damage, but just like on the domestic side of shipping, for the seller to be reimbursed, it is entirely dependant on the willingness of the buyer to follow through by filing a claim with the insurer.

As said, Auctiva's insurance will cover First Class (and just about everything else), and you should be filing the claims yourself.

However, buyer's generally will need to participate in the claims process in one way or another - either by providing pictures of a damaged item, or supplying you with a written affidavit as to a shipment being lost or stolen.

quote:
Is USPS the best carrier for sellers? I think many sellers would like to know what is the best way to go, to minimize risk in shipping in the U.S. and internationally.


Generally speaking, USPS is a good and reliable carrier, and much cheaper than the private shippers as far as lighter packages go. I've also had a bit of experience with FedEx for heavier shipments, and can only say good things about them.

You're never going to eliminate risk as a seller. You can only be diligent with prevention. However, it's never a good idea to make your policies too strict as to chase away customers. You need to be able to be flexible sometimes, and that means occasionally refunding a customer for a lost or damaged package. It's just part of being a seller.
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