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Not Getting Emails For Lost Password

Hi, I know the subject about lost passwords has been covered very well. However, I can not find what I need to know. I lost my password, used the recover password page. Put in my email address & I'm told an email will be sent instructing me how to reset my password. I never receive the emails. I check the spelling of my email addy and double check, but I never get the emails. How common is this? What can I do.

I Thank everyone in advance for your time and help.
Your Auctiva neighbor, Matt
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