Reply to "NOTHING WORKS ON AUCTIVA!"

I have posted on several forums and I have not received any help through Auctiva! I opened a support ticket over 2 months ago trying to figure out why Auctiva adds 20+ items to a single inventory item...hence selling when out of stock. I received a response and bascially they said 'Gee thats odd, I don't know, let me send you somewhere else'....No more correspondence. In order to be successful I (as well as you) need RELIABILITY!! I am willing to pay more for less errors.
I do appreciate the responses from Auctiva members BUT WHERE'S the STAFF?
Also...does anyone know of a good accounting tool that can do Profit & Loss and works well with eBay? If I have to manually fill in all the blanks I would have no time. I need something that all it would need is the item cost for me and it does the rest (ebay, paypal fees). Any suggestions?
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