Reply to "Overcharged for image hosting - for all these years"

auctivamikedAuctiva Customer Support Manager

Hi Lindy,

Thanks for posting your question here. When you upload images into your Auctiva account without placing them in a specific folder, they will show the "No Folder" designation. However, when you go to your Manage Images page, the images that are designated as being in "No Folder" will be visible in the default view.

Image files that you have deleted are not counted against your image hosting usage so I am confident there is an explanation that differs from you having been charged for images that you had deleted from your account.

In any event, please feel free to contact our customer support team by mousing over the "Help" tab and selecting the "File Support Case" option, we'll be happy to look into this and see what we can do to help.

-Mike

3/17/1110:29 AM

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