"we only haveing a small percentage of those" .. Did you ever think if Auctiva little different attitude towards support might gain a larger percentage? I wasn't the one who brought up the comparision between Auctiva and Cable .. You talk about all the "new" services avaialble.. The fact is Auctiva was selling Poster and the majority of us running eBud had not elected to buy the program (I had looked at it).. Auctiva bought eBud and bundled it with Poster in order to sell us a program we didn't want but had to buy if we wanted to keep using eBud. If you want to take shots at me simply because I am a frustrated, irritated customer who wants the service for which I paid , fine. However, don't try snowing me as you do it.